Frequently Asked Questions

ApptSecure starts at $29/month for our Starter plan (250 SMS/month), $49/month for Professional (2,000 SMS/month + follow-ups and analytics), and $99/month for Business (7,500 SMS/month + priority support). Every plan starts with a 7-day free trial and there are no setup fees. Overages are billed at $0.03 per SMS.

Yes. Every plan starts with a full-featured 7-day free trial that includes 20 real SMS messages, so you can test the system with your actual customers. A credit card is required to start, but nothing is charged during the trial — cancel anytime before it ends and you pay $0. After 7 days your plan begins automatically.

Yes. ApptSecure enforces TCPA-compliant opt-in collection, automatic STOP/HELP keyword handling, quiet-hours protection (no messages between 9pm-8am local time by default), and a full consent audit trail on every customer record. We are A2P 10DLC registered with Twilio and all outbound messages originate from carrier-approved campaigns.

Most businesses are sending their first reminder within 15 minutes. Setup involves three steps: (1) create your account and verify your business name, (2) import customers via CSV or connect your existing CRM, and (3) customize your reminder template. We handle the carrier registration for you in the background.

ApptSecure offers native CSV import, Zapier integration (700+ apps), and direct API access. We are actively building native integrations with Dentrix, Eaglesoft, Open Dental, Vagaro, Mindbody, Acuity Scheduling, and Square Appointments. If your tool is not listed, CSV import or a 5-minute Zapier flow will cover 99% of use cases.

Yes, on every plan. Customers can reply to reminders to confirm, cancel, or ask to reschedule. Replies are logged to the customer record and surfaced in your dashboard with full conversation history.

Fully. You can customize the message text, timing (e.g., 24 hours before, 2 hours before, or both), and per-service-type templates. Merge tags like {{customer_name}}, {{appointment_date}}, {{appointment_time}}, {{business_name}}, and {{service_type}} are supported.

They are immediately unsubscribed from all future messages — this is enforced automatically by ApptSecure and Twilio per TCPA/CTIA rules. The unsubscribe is logged to the customer record and surfaced in your dashboard. HELP replies trigger an automated help response with your business contact info.

Yes. Cancel during your 7-day trial and you are never charged. After that, month-to-month plans can be cancelled anytime from your billing page — you keep access until the end of your current billing period. No cancellation fees, no long-term contracts.

ApptSecure is used by dental practices, medical offices, veterinary clinics, salons and barbershops, spas, massage therapists, chiropractors, physical therapists, HVAC companies, plumbers, electricians, auto repair shops, tax preparers, and any service business that books appointments.

Yes. All data is encrypted at rest (AES-256) and in transit (TLS 1.3). We are SOC 2 Type II aligned (certification in progress), run in US-based data centers, and never sell or share your customer data. You can export or permanently delete all customer data at any time.

Yes. During onboarding you can either (a) receive a new dedicated 10DLC number from us, or (b) port your existing business number into the platform. Porting typically takes 5-7 business days and has no cost.

Automated reminders at strategic intervals (typically 24 hours and 2 hours before the appointment) reduce no-shows by 60-80% on average. Two-way texting lets customers confirm or reschedule without calling, which removes the friction that causes most silent no-shows. Our analytics dashboard shows your no-show rate week over week.

ApptSecure is built to support HIPAA-aligned workflows for medical and dental practices. We offer a signed Business Associate Agreement (BAA) on the Business plan. Message templates are designed to avoid transmitting PHI by default — we recommend never including diagnoses, treatment details, or medications in SMS content.

Starter: email support, typically under 12 hours response. Professional: priority email support, under 4 hours. Business: priority support with a dedicated account manager. All plans include access to our help center and video walkthroughs.